Hi Maya,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. Our products are designed for durability, and we haven’t encountered issues like this before, so we’d love to understand more. Internal scratches can happen when goggles are dried with a towel or t-shirt instead of air drying—this care information is included in the insert inside every goggle case.
Regarding your email, we're sorry you haven't received a response. Could you please confirm which address you sent it to?
We’d be happy to chat and figure out what happened here—whether it’s a care issue or something else—so we can help.
Best,
The Spurt Team